{"id":65893,"date":"2022-01-27T15:00:44","date_gmt":"2022-01-27T13:00:44","guid":{"rendered":"https:\/\/factorialhr.com\/blog\/?p=65893"},"modified":"2023-12-05T13:29:01","modified_gmt":"2023-12-05T11:29:01","slug":"learning-and-development","status":"publish","type":"post","link":"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/","title":{"rendered":"What is the Role of HR in Learning and Development (L&#038;D)?"},"content":{"rendered":"<p>Learning and development (L&amp;D) can be a great tool for <strong>bridging skills gaps, improving workplace culture, and increasing employee engagement and retention rates.<\/strong> What\u2019s more, investing in L&amp;D is being increasingly seen as <strong>one of the most reliable ways for businesses to increase their ROI and overall profitability.<\/strong><\/p>\n<p>In this article, we\u2019ll walk you through the basics of L&amp;D. We\u2019ll look at what it is and what your role is as an HR professional. We will also share some examples and best practices to help you create an HR learning and development strategy that sets your teams up for success.<!-- end HubSpot Call-to-Action Code --><\/p>\n<p><strong>TABLE OF CONTENTS<\/strong><\/p>\n<ul>\n<li><a href=\"#what\">What is L&amp;D?<\/a><\/li>\n<li><a href=\"#what-hr\">What is L&amp;D in HR?<\/a><\/li>\n<li><a href=\"#Strategy\">Creating an HR Learning and Development Strategy<\/a><\/li>\n<li><a href=\"#Examples\">Learning and Development Examples<\/a><\/li>\n<li><a href=\"#New-Employees\">Learning and Development for New Employees<\/a><\/li>\n<li><a href=\"https:\/\/factorialhr.com\/performance-management\">Support Learning and Development with Software \ud83d\ude80<\/a><\/li>\n<\/ul>\n<h2><strong><a name=\"what\"><\/a>What is L&amp;D?<\/strong><\/h2>\n<p>Learning and development, also known as L&amp;D,<strong> is a continuous process of encouraging the professional development of your employees.<\/strong> It involves analyzing skills gaps in your business and designing training programs that empower employees with specific knowledge and skills that drive increased performance. You can do this by<strong> offering training courses, online learning, mentorships, and development activities.<\/strong> You can also achieve success by developing the behavior of individuals, sharing knowledge and insights, and cultivating attitudes that help employees perform better. According to <a href=\"https:\/\/www2.deloitte.com\/us\/en\/insights\/focus\/human-capital-trends\/2019\/reskilling-upskilling-the-future-of-learning-and-development.html\/#endnote-sup-3\" target=\"_blank\" rel=\"noopener\">Deloitte<\/a>, the development of new skills has become a top human capital trend.<\/p>\n<p>L&amp;D tends to focus on upskilling or reskilling employees so that they can take on new roles in the organization or better perform their duties.<strong> Training can also teach employees new leadership skills that prepare them for potential promotions within the company.<\/strong> This helps organizations acquire, nurture, maximize, and retain talent. It also increases employee satisfaction, enhances the employee experience, and decreases turnover.<\/p>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\"><img decoding=\"async\" class=\"alignnone wp-image-117192\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2023\/09\/21150601\/performance_metrics_demo_banner-300x103.png\" alt=\"performance metrics\" width=\"877\" height=\"301\" srcset=\"https:\/\/preproduction.factorialhr.com\/wp-content\/uploads\/2023\/09\/21150601\/performance_metrics_demo_banner-300x103.png 300w, https:\/\/preproduction.factorialhr.com\/wp-content\/uploads\/2023\/09\/21150601\/performance_metrics_demo_banner-768x263.png 768w, https:\/\/preproduction.factorialhr.com\/wp-content\/uploads\/2023\/09\/21150601\/performance_metrics_demo_banner.png 900w\" sizes=\"(max-width: 877px) 100vw, 877px\" \/><\/a><br \/>\n<a name=\"what-hr\"><\/a><\/p>\n<h2><strong>What is L&amp;D in HR?<\/strong><\/h2>\n<p>Learning and Development is one of the main responsibilities of any organization\u2019s HR department. <strong>Implementing L&amp;D initiatives that take into account development at all levels of the company is usually the responsibility of the HR manager.<\/strong> However, in larger organizations, the <a href=\"https:\/\/factorialhr.com\/blog\/development-plan-for-employees\/\" target=\"_blank\" rel=\"noopener\">development plan for employees<\/a> may be managed by a designated L&amp;D position or department. Some companies even choose to involve the COO or Operations Manager.<\/p>\n<p>However you choose to coordinate learning and development in your company, <strong>HR and L&amp;D need to work in parallel.<\/strong> This is because there is a degree of overlap in both areas. For example, both deal with <a href=\"https:\/\/factorialhr.com\/blog\/people-management\/\" target=\"_blank\" rel=\"noopener\">people management<\/a>, performance management, succession planning, and change management.<\/p>\n<p>The biggest difference between HR and L&amp;D is that HR professionals deal with a range of responsibilities, including processing payroll, recruitment, and managing employee relations. In contrast, the learning and development department is solely focused on one specific role: <strong>the professional growth and skill development of employees.<\/strong> This includes identifying training gaps and developing <a href=\"https:\/\/factorialhr.com\/blog\/training-programs-employees\/\" target=\"_blank\" rel=\"noopener\">employee training programs<\/a> that are aligned with the overall business strategy established by HR.<br \/>\n<a name=\"Strategy\"><\/a><\/p>\n<h2><strong>Creating an HR Learning and Development Strategy<\/strong><\/h2>\n<p><strong>There is no \u201cone size fits all\u201d strategy<\/strong> when it comes to learning and development. What works well for one company, may not be as effective for another. The strategy you implement will depend on the training requirements of your industry and the roles within your company. It will also depend on the size of your business.<\/p>\n<p>For example, in larger companies, L&amp;D is usually highly structured and training is often provided in more formal settings. In contrast, smaller companies with limited budgets are less likely to have a dedicated L&amp;D department. This means that training is often informal and unstructured.<\/p>\n<p>However, regardless of your industry and company size, there are a number of best practices you should take into account when you design and implement your L&amp;D strategy.<\/p>\n<p>Let\u2019s take a look at the most important points to keep in mind.<\/p>\n<h3><strong>Analyze Your Training Needs<\/strong><\/h3>\n<p>The first, and arguably most important, step of any employee learning and development initiative is analyzing your training needs. <strong>The aim is to identify which skills sets are lacking in your organization and what knowledge will help your employees perform their duties.<\/strong> You need to consider where you are now, and where you want to be as an organization. This will help you develop new business capabilities that help you grow as an organization.<\/p>\n<p>L&amp;D programs need to be relevant, useful and beneficial for both you and your employees.<\/p>\n<h3><strong>Design Your Learning &amp; Development Material and Methods<\/strong><\/h3>\n<p>The next stage in promoting learning and development in HRM is deciding how you will provide training. What teaching methods and learning activities will you use? Which materials and resources will you need? Will you use an external training provider or conduct all L&amp;D in-house? And will your courses be trainer-centered or trainee-centered? <strong>Effective training usually includes a mix of learning methods.<\/strong><\/p>\n<h3><strong>Embrace Mobile Learning<\/strong><\/h3>\n<p>If you are using an online learning platform, <strong>consider offering courses through mobile learning.<\/strong> Mobile access gives employees the opportunity to access learning material at any time, anywhere, strengthening the impact of L&amp;D.<\/p>\n<h3><strong>Use Technology to Personalize the Learning Experience<\/strong><\/h3>\n<p>You can also use technology to personalize the learning experience. For example, you can create <strong>automated, intuitive, and interactive learning workflows that adapt to employee behavior<\/strong>. You can also conduct regular online surveys to get a clearer understanding of individual needs. You can then use this information to tailor each employee development training opportunity.<\/p>\n<h3><strong>Measure the Impact of L&amp;D on Business Performance<\/strong><\/h3>\n<p>You also need to make sure the L&amp;D programs you are offering are <strong>having a positive impact on business performance.<\/strong> After all, this is your ultimate goal with learning and development. Create KPIs to measure business excellence and monitor how closely aligned your L&amp;D initiatives are with your business priorities. Is training having an impact on behavior and individual performance? What about employee engagement?<\/p>\n<h3><strong>Monitor and Evaluate Learning and Development<\/strong><\/h3>\n<p>You need to make sure you regularly monitor and evaluate your employee training and development program. How effective is your training over time? Are individuals meeting their learning objectives? Are they putting their new skills into practice?<\/p>\n<p>A very useful model for evaluating learning effectiveness is Bloom\u2019s taxonomy. <strong>You can use this educational model to classify your employee training objectives<\/strong> and analyze and bridge the gap between learning and application.<\/p>\n<h3><strong>Make Learning and Development an Ongoing Process<\/strong><\/h3>\n<p>Finally, you need to make sure you view L&amp;D as a continuous development approach by integrating learning with everyday workflows. <strong>Instead of forcing employees to complete training in their own time, encourage them to make it a part of their daily work activities.<\/strong> This will increase participation rates and motivate employees to continue on their path of continuous learning and development.<span id=\"hs-cta-wrapper-2493a455-07a7-4965-9faf-ec449b8bbc5b\" class=\"hs-cta-wrapper\"><br \/>\n<\/span><!-- end HubSpot Call-to-Action Code --><\/p>\n<p><a href=\"https:\/\/factorialhr.com\/request-demo\"><img decoding=\"async\" class=\"alignnone wp-image-122843\" src=\"https:\/\/factorialhr.com\/wp-content\/uploads\/2022\/01\/05131601\/performance-review-general-demo-300x103.png\" alt=\"performance review demo\" width=\"900\" height=\"309\" srcset=\"https:\/\/preproduction.factorialhr.com\/wp-content\/uploads\/2022\/01\/05131601\/performance-review-general-demo-300x103.png 300w, https:\/\/preproduction.factorialhr.com\/wp-content\/uploads\/2022\/01\/05131601\/performance-review-general-demo-768x263.png 768w, https:\/\/preproduction.factorialhr.com\/wp-content\/uploads\/2022\/01\/05131601\/performance-review-general-demo.png 900w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/a><br \/>\n<a name=\"Examples\"><\/a><\/p>\n<h2><strong>Learning and Development Examples<\/strong><\/h2>\n<p>If this is your first time designing a learning and development strategy, then you may be wondering where you should start.<\/p>\n<p>Let\u2019s take a look at a few L&amp;D examples from industry leaders to help inspire you.<\/p>\n<h3><strong>Amazon<\/strong><\/h3>\n<p>Amazon committed to investing $700 million in retraining 100,000 employees in 2019. The aim was to upskill team members by providing nontechnical workers with access to technical skills training. Amazon offered training programs to workers at all levels of the company. The e-commerce giant was able to address skill gaps with this initiative. It also increased employee motivation by encouraging workers to follow their professional dreams.<\/p>\n<h3><strong>Etsy<\/strong><\/h3>\n<p>Etsy also places a lot of value on employee learning and development. The company has founded \u201cEtsy School\u201d where employees can learn about a range of topics focused on both hard and soft skill development. Employees are also encouraged to share their own skills by teaching others and encouraging the career development of their colleagues. This, in turn, helps them further develop their own skills in organization, leadership, and perseverance. It also helps the company nurture a culture of shared skills and collaboration.<\/p>\n<h3><strong>Optoro<\/strong><\/h3>\n<p>Reverse logistics company Optoro is another great example of a successful L&amp;D initiative. Optoro encourages exempt employees at all levels of the company to participate in conferences, organizations, and learning programs. Employees and managers work together to identify appropriate development opportunities that help keep staff at the top of their game.<br \/>\n<a name=\"New-Employees\"><\/a><\/p>\n<h2><strong>Learning and Development for New Employees<\/strong><\/h2>\n<p><strong>The best time to start working with an employee on their learning and development is the moment they join your company<\/strong>. This helps you reinforce the concept that your company both prioritizes and encourages HR learning and development.<\/p>\n<p>Instead of focusing solely on training a new employee up for the role they are going to be filling, take this opportunity to assess their skill sets and identify which areas of professional development they need to work on.<\/p>\n<p><strong>A good way to keep track of the training needs and development of all your employees, new and existing, is by using a skills matrix.<\/strong> A skills matrix is a grid or framework, often created using Excel, that you can use to map and evaluate the skills of all your employees and keep track of their L&amp;D progress. You can use it to manage, plan, and monitor existing and desired skills for a role, team, department, project, or your entire company. It\u2019s a great method for understanding what skills are missing in each area of your business.<\/p>\n<p><span id=\"hs-cta-wrapper-9209bbaa-fdfd-4df7-bfc0-ffbfd4b3333e\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-9209bbaa-fdfd-4df7-bfc0-ffbfd4b3333e\" class=\"hs-cta-node hs-cta-9209bbaa-fdfd-4df7-bfc0-ffbfd4b3333e\"><a href=\"https:\/\/factorialhr.com\/templates\/skills-matrix\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" id=\"hs-cta-img-9209bbaa-fdfd-4df7-bfc0-ffbfd4b3333e\" class=\"hs-cta-img aligncenter\" style=\"border-width: 0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/4960096\/9209bbaa-fdfd-4df7-bfc0-ffbfd4b3333e.png\" alt=\"skills-matrix-banner-white\" width=\"900\" height=\"309\" \/><\/a><\/span><\/span><\/p>\n<p>If you don\u2019t already have one, you can download Factorial\u2019s free <a href=\"https:\/\/factorialhr.com\/templates\/skills-matrix\" target=\"_blank\" rel=\"noopener\">skills matrix template<\/a> to keep track of the learning and development progress of your entire team. Just fill in the form and we&#8217;ll send the free template directly to your inbox!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learning and development (L&amp;D) can be a great tool for bridging skills gaps, improving workplace culture, and increasing employee engagement and retention rates. What\u2019s more, investing in L&amp;D is being increasingly seen as one of the most reliable ways for businesses to increase their ROI and overall profitability. In this article, we\u2019ll walk you through<a href=\"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/\" class=\"read-more\"> [&#8230;]<\/a><\/p>\n","protected":false},"author":80,"featured_media":65953,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-65893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-human-resources"],"acf":{"topics":"core"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.5 (Yoast SEO v21.9.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Role of HR in Learning and Development (L&amp;D) - Factorial<\/title>\n<meta name=\"description\" content=\"Learning and Development: how to design an L&amp;D strategy that boosts employee development, engagement and performance and helps you grow\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is the Role of HR in Learning and Development (L&amp;D)?\" \/>\n<meta property=\"og:description\" content=\"Learning and Development: how to design an L&amp;D strategy that boosts employee development, engagement and performance and helps you grow\" \/>\n<meta property=\"og:url\" content=\"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/\" \/>\n<meta property=\"og:site_name\" content=\"Factorial\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.linkedin.com\/company\/factorialhr\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-27T13:00:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-05T11:29:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/preproduction.factorialhr.com\/wp-content\/uploads\/2022\/01\/27144744\/Learning-and-Development.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"830\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cat Symonds\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@factorialhr\" \/>\n<meta name=\"twitter:site\" content=\"@factorialhr\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cat Symonds\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/\"},\"author\":{\"name\":\"Cat Symonds\",\"@id\":\"https:\/\/preproduction.factorialhr.com\/blog\/#\/schema\/person\/4ebd3e0d92175b5ddd09603f442b8632\"},\"headline\":\"What is the Role of HR in Learning and Development (L&#038;D)?\",\"datePublished\":\"2022-01-27T13:00:44+00:00\",\"dateModified\":\"2023-12-05T11:29:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/\"},\"wordCount\":1642,\"publisher\":{\"@id\":\"https:\/\/preproduction.factorialhr.com\/blog\/#organization\"},\"articleSection\":[\"Tips\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/\",\"url\":\"https:\/\/preproduction.factorialhr.com\/blog\/learning-and-development\/\",\"name\":\"The Role of HR in Learning and Development (L&D) - 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